Deliveries and returns
Our products are shipped in 4 hours for a delivery in Paris via bicycle courier so that your candles sneak in faster but also to do everything possible to pollute our planet less. Then we deliver in 3 working days everywhere else, via La Poste or UPS.
If a package is not picked up at the post office within 15 days and is returned to our workshop, the cost of returning the package is the responsibility of the customer.
Once your product has been received, you have 14 working days to exchange it. The product must be new and in its intact packaging, otherwise we cannot exchange it.
For your tailor-made orders (minimum order: 15 candles), we will have a daily follow-up via email, in order to keep you informed of the evolution of this one.
ATTENTION: We exchange our products but we do not refund.