The following provisions establish the general conditions of sale of the products offered by Flashlife on its website at the following address: www.flashlife.fr. JEANNE LAVILLE SARL is a company with a capital of €100,000 whose registered office is located at 204 Avenue de Versailles 75016 Paris and is registered with the Paris Trade and Companies Register under siret number 522 995 471 00011
These general conditions of sale and use govern all use of the site and the services offered there. We reserve the right to modify or delete, in whole or in part, the general conditions of sale as well as the conditions of use, and this, at any time and without notice.
By continuing to use the site after these changes, you signify your acceptance of the new T&Cs.
It is your responsibility to regularly consult this page in order to check whether changes have been made to the conditions and, if necessary, to become aware of them.
By accepting the General Conditions of Sale, and by clicking on "Validate my basket" means that you definitively confirm your order.
JEANNE LAVILLE SARL makes it impossible to sell products without first accepting the clauses below.
ARTICLE 1: OBJECT :
These conditions are intended to define the terms of sale between Flashlife, un flash une emotion and the customer, from the order to the services, including payment and delivery. They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.
ARTICLE 2 - PRODUCTS:
Flashlife, a flash an emotion aims to offer scented candles for sale within the limits of available stocks. These products are those listed for sale on the day of consultation by the user. When the product is unavailable, it is displayed on the site, otherwise, in the event of an error, Flashlife, a flash of emotion undertakes to notify the customer by e-mail as soon as possible. If the product has already been paid for, Flashlife, a flash of emotion undertakes to reimburse the customer for the price of the item. On our site, each product available for purchase is described on a specific page. We strive to represent all the characteristics of the products as faithfully as possible using photographs and descriptions that we carry out ourselves. Before placing an order, we invite you to carefully study the description, composition and characteristics of the product. However, if errors or omissions may have occurred in this presentation, the responsibility of Flashlife, un flash une emotion could not be engaged. The photographs illustrating the products do not constitute a contractual document.
ARTICLE 3 - PRICE:
The prices are indicated in Euros including VAT and must be paid (as well as all applicable taxes including all duties and taxes paid in your name and on your behalf at the time of customs clearance of the products) in Euros. They take into account the French VAT, applicable on the day of the order. If the VAT rate were to change, these changes would be reflected in the price of the items. Flashlife, a flash an emotion reserves the right to modify its prices at any time. However, these prices could not be modified once the order has been validated. The prices indicated do not take into account the shipping costs or any additional costs which will be added to the total of the order and will be specified to the customer during the final validation of his basket. Delivery in mainland France takes place within an average of 1 to 5 days from receipt of the order by Flashlife, a flash of emotion, notwithstanding any fortuitous event or force majeure which would delay delivery beyond the control and stagecoaches of Flashlife, a flash an emotion. Its amount depends on the country of delivery. The products remain the property of Flashlife, a flash an emotion until full payment of the price.
PURCHASE OF PRODUCT/ORDER:
Orders are placed and received only via the Internet on the Flashlife site, a flash an emotion and processed by the company JEANNE LAVILLE SARL.
The customer will have to follow the following procedure in order to validate his order: The customer will choose the different products in which he is interested and will click successively on the link "Validate my basket" after having filled the virtual basket by indicating the selected products and the desired quantities. . The customer will then have to fill in strictly personal information (Name, First name, Email, Delivery address). At any time, he will have the possibility: Either to obtain a summary of the selected products by clicking on the “Back to cart” link or to continue his purchases by clicking on the “Flashlife” link. The customer will complete his order by completing the payment information "Payment". The customer may also add additional notes if desired.
The order can only be registered on the site if the customer has clearly completed all of these fields.
Any order implies acceptance of the prices, description of the products available for sale, the GCS and formation of the contract.
All the information required on the page before validation of the order must be filled in precisely and accurately. We cannot be held responsible for a delay in delivery due to an error in the delivery address. Any additional fees or costs related to complications or delays in delivery will therefore be added to the invoice for your order.
In all cases, whatever the method of payment chosen by the customer, Flashlife, un flash une emotion will acknowledge receipt of the order as soon as it is validated, by e-mail. Any product forming part of the same order that is not included in the order confirmation e-mail sent to you by us does not form part of this contract.
We reserve the right to refuse any order for legitimate reasons and, more particularly, if the quantities of Products ordered are abnormally high for buyers with consumer status or in the event of a payment problem. We reserve the right to request any additional document proving your identity that we deem necessary. We also reserve the right to refuse any order in the event that the price displayed (and paid by the Customer) is inaccurate or derisory due to a technical or computer malfunction or any other reason that Flashlife, a flash, an emotion reserves the right to explain to its client. The responsibility of Flashlife, a flash an emotion can not be engaged in this respect.
PAYMENT AND SECURITY OF TRANSACTIONS
Flashlife.fr provides its Customers with several payment methods:
• By credit card: secure transaction
• By PayPal: secure transaction
B- SECURITY OF PAYMENTS
Device specific to bank card payments:
Flashlife.fr verifies the reliability of the information entered when registering an order.
In this context, Flashlife.fr Customer Service may ask the Customer by e-mail to provide proof of identity and address. The processing of his order will only begin upon receipt of the requested supporting documents.
If the Customer does not respond to this request within seven (7) days, or if the documents provided are not such as to confirm the reality of the buyer's identity and domicile, the order will be canceled and the Customer will be notified by e-mail.
The payment of the order is made online on the site (Flashlife.fr) via a payment card. In the event of the purchase of one or more products on the site, the buyer indicates directly in the areas provided for this purpose: the card number, its expiry date and its control code located on the back of the card. The full amount of the order will be debited from the bank card on the day of the order.
Flashlife reserves the right to suspend any order management and any delivery in the event of non-payment or refusal of authorization of payment by credit card from officially accredited and usual Internet bodies.
Flashlife reserves the right to refuse or honor an order from a buyer who has not paid for all or part of a previous order or with whom a payment dispute remains.
FLashlife cannot be held responsible for any embezzlement or fraudulent use of any means of payment that would not have been detected by the verification procedure. The buyer guarantees to Flashlife, un flash une emotion that he has the necessary authorizations to use the method of payment he has chosen for his order.
Any fraudulent use of the credit card cannot give rise to reimbursement by Flashlife. As long as an order for product(s) has not been fully paid for, the product(s) remain(s) the property of Flashlife.
Credit card purchases made by the buyer are secured by Stripe (secures data in accordance with PCI-DSS rules.)
No bank or paypal data is visible or stored by Flashlife, a flash an emotion.
When the buyer makes his order online, he is on the servers of Flashlife.fr. When the buyer pays for his order, he switches to Flashlife.fr's secure servers.
ARTICLE 6 - SIGNATURE AND PROOF
In all cases, the online provision of the credit card number and the final validation of the order will be worth proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be worth payment of the sums committed by the seizure items listed on the purchase order. This validation is worth signature and express acceptance of all the operations carried out on the site. However, in the event of fraudulent use of his credit card, the customer is invited, as soon as this use is observed, to contact the customer service of Flashlife, a flash of an emotion by writing to firstname.lastname@example.org. The computerized registers, kept in the computer systems of Flashlife and its partners under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. In all cases, the validation of the order, that the payment is made by credit card directly on the site is worth signature and express acceptance of all the operations carried out on the site.
ARTICLE 7 - CUSTOMS DUTIES
Any order placed on the site and delivered outside of France may be subject to any taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. Flashlife, a flash of emotion is not required to verify and inform its customers of applicable customs duties and taxes. To know them, it is up to the customer to inquire with the competent authorities of his country.
Different/ APPLICABLE LAW/ The language of these general conditions of sale is French. This contract is subject to French law. And in the event of a dispute with a customer, the French courts will have sole jurisdiction.
ARTICLE 8 - ENTIRE AGREEMENT
These general conditions of sale and the order summary sent to the customer form a contractual whole and constitute the entirety of the contractual relations between the parties.
ARTICLE 9 - DELIVERY
The products are shipped with the supporting invoice, to the delivery address indicated by the customer when ordering. The delivery times indicated are indicative times from the day following that of the validation by the customer of his order and correspond to the processing and delivery times of the products. Under no circumstances can they be enforceable, but in the event of an unusual delay, an email will be sent to you. Flashlife, a flash an emotion therefore declines all responsibility in the event of too long a delivery time due to postal services or means of transport, as well as in the event of loss of the products ordered or of a strike. The risks of transport are borne by the customer, who must make a reasoned protest to the postal services or to the carrier, within three working days of delivery. That said, despite all the care taken by Flashlife, a flash an emotion in the preparation of packages, it is possible that a product is missing. Similarly, after transporting the package, one of the products may prove to be defective. This is why, upon receipt of his order, the customer will make sure to check the conformity of the products received. Any anomaly concerning the delivery (missing or broken product, damaged package) must imperatively be notified, on the same day of receipt or at the latest on the first working day following receipt, to Flashlife customer service, by registered mail (addressed to Flashlife , 274, rue saint=honoré 75001 Paris).
Any complaint made after this period will be rejected and Flashlife, un flash une emotion will be released from all liability. Flashlife, a flash an emotion reserves the right to ask the customer to return the defective product. If the above-mentioned conditions are met, Flashlife, un flash une emotion will then proceed with the exchange, the refund of the defective Product(s), or the reshipment of the missing product (subject to the merits of the request for the Buyer).
DELIVERY TIMES AND RATES:
The times indicated are the indicative delivery times of our carriers in working days. All the products presented on the site correspond to our real and immediate availabilities. All delivery prices are in euros. The package is delivered to the delivery address indicated on your order form. In case of absence, the postman or the delivery person leaves you a delivery notice, indicating the conditions for collecting your package (place and time). The time limits for proceedings are generally 15 days. You will be able to follow the progress of your parcel on the post office website, using the parcel number indicated in the confirmation email sent to you after the finalization of your order. If you have not received your package after 5 days and no delivery notice has been left for you, remember to check the status of your package on the post office or carrier's website and contact us by email contact@flashlife .Fr. Damaged package: We ask that you do not receive a damaged package (cardboard with visible traces of opening and/or deterioration): it must be refused. Indeed, parcels leaving the warehouses of Flashlife, a flash of emotion are always impeccable, and must be delivered to you in this state. If a damaged package has been left in your mailbox or your caretaker has received it, the package is considered "accepted as is". If no reservation has been made, we will not be able to take into account any disappearances, nor to proceed with compensation.
You can also contact us for any additional information concerning your parcels, your orders, our products or our brands at the following address: email@example.com. Otherwise, for all other requests concerning partnerships, the press or any other request, write to us at firstname.lastname@example.org
ARTICLE 10 - GUARANTEES
All products can be refunded except for those marked otherwise. The return of the item(s) within 7 days must imperatively be accompanied by the original invoice, accompanied by the item in its packaging to the following address: 274, rue saint-honoré 75001 Paris
It is essential that the customer makes a return request by email (email@example.com) so that Flashlife, a flash an emotion validates this request. Flashlife, a flash an emotion covers the return costs only for France. Any damaged item that has not been the subject of comments or express reservations by the customer upon delivery will be refused by the seller Flashlife, un flash une emotion. To be accepted by Flashlife, a flash an emotion, original items and packaging must be returned in their original condition without having been used. Only items returned in their original packaging (plastic boxes, boxes, etc.) will be accepted. Consequently, damaged or deteriorated products, as well as damaged boxes will be refused. Flashlife, a flash an emotion thus reserves the right to accept or refuse the returned article according to its qualitative state. All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code. The user benefits for the articles from a guarantee allowing him to return the defective articles delivered in accordance with articles L 211-4 and following of the Consumer Code.
To return a product, simply follow these steps:
Send an e-mail to: firstname.lastname@example.org
Use the product's original packaging to return it
Send the package to the following address: 274, rue saint-honoré 75001 Paris
The refund can be requested within 7 days from the date of receipt of your complaint, if it was purchased on the site www.flashlife.fr. Flashlife, a flash an emotion undertakes to reimburse within a maximum period of 30 days by bank transfer or check according to the customer's wishes. If you wish to be reimbursed for your article, send an email to "email@example.com". Indicate your surname, first name, telephone number, order number and the reason for your return. Return the package by post to the following address: Flashlife, 274, rue saint-honoré 75001 Paris. Please note that we do not accept parcels sent postage due. Please note: You will be credited with the amount of your order, minus the initial delivery costs. However, the customer must return the item as it is in its original packaging and must be returned with the authorization of Flashlife, a flash an emotion and its return number included in the package giving a certain date for this shipment. In all cases, any request for exchange or refund must be made by e-mail. All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code.
ARTICLE 11 - INTELLECTUAL PROPERTY
All elements of the Flashlife site, a flash an emotion, such as visuals, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Flashlife, one flash one emotion. The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the Flashlife site, a flash an emotion, must first seek the authorization of Flashlife. , a flash an emotion. On the other hand, any hypertext link referring to the Flashlife site, a flash an emotion and using in particular the technique of framing, deep-linking, in-line linking or any other deep linking technique is in any event formally prohibited. In any case, any link, even tacitly authorised, must be removed upon simple request from Flashlife, un flash une emotion. Hypertext links may refer to sites other than www.flashlife.fr. The latter disclaims all liability in the event that the content of these sites contravenes the laws and regulations in force.
ARTICLE 12 - COMPUTER AND FREEDOMS
Flashlife, a flash an emotion, for the needs of its activity, reserves the right to collect personal data relating to users of the site, in particular by means of "cookie". The consumer acknowledges having knowledge of it. To this end, the automated processing of information, in particular the management of user e-mail addresses, has been declared to the CNIL under the number (application in progress) In all cases, and in accordance with the law of January 6, 1978, the consumer also has a right of access and rectification with regard to any information concerning him appearing in the files of Flashlife. Any customer of the site may at any time object to the commercial use of said data and also has the right to access, rectify and delete data concerning him, directly on the Internet via the contact section of the site.